Delivery Information

Bambaw Delivery Overview

At Bambaw, we are proud to deliver our eco-friendly products across Europe from our base in Belgium. For your convenience, our products are also available through a network of retail stores. Use our store locator to find Bambaw products near you!

Shop Locally and Online

All Bambaw products are packed plastic-free, reflecting our commitment to sustainability. While we strive for error-free delivery through our logistics partners, occasional mishaps may happen. To ensure a plastic-free experience, we encourage you to shop through our trusted online and offline retailers. If your favorite zero-waste store doesn’t carry our products, please contact us, and we will reach out to them directly to make sure you can find what you need.

European Deliveries

Enjoy free delivery on orders over a specified amount—details can be found in the announcement bar of our website. Delivery costs depend on your destination and the weight of your order, with exact shipping fees displayed during checkout.

Estimated Delivery Times:

• Belgium, France, Spain, Italy, Germany, Austria, and the Netherlands: 2-4 business days
• United Kingdom and the rest of Europe: 4-7 business days

Deliveries in North America

Customers in the United States and Canada can conveniently shop through our Amazon store.

Returns Policy

Hassle-Free Returns

We want you to love your purchase! If you’re not completely satisfied, our return policy is valid for 14 days. Please note that after this period, we cannot offer a refund or exchange.

Please contact us at info@bambaw.com, so we could arrange a FREE return for you.

Eligible Returns

To qualify for a return, items must be:

• Unused and in the same condition as received
• In their original packaging

Unfortunately, items that are damaged, not in their original condition, or missing parts (unless due to our error) cannot be returned.

Non-Returnable Items Include:

• Gift cards
• Downloadable software
• Certain health and personal care items

To initiate a return, please provide a receipt or proof of purchase and reach out to us at info@bambaw.com.

Please do not send your purchase back before contacting us to arrange shipping.

Refunds Process

Upon receiving and inspecting your return, we will notify you via email regarding your refund status. If approved, the refund will be processed and credited back to your original payment method within a specified timeframe.

Delayed or Missing Refunds

If you haven’t received your refund yet, please check your bank account and contact your credit card company or bank, as processing times may vary. If you still have questions, feel free to reach out to us at info@bambaw.com

Sale Items

Please note that only regular-priced items are eligible for refunds; sale items cannot be refunded.

Exchanges

We will replace items only if they are defective or damaged. If you need to exchange your item for the same product, please contact us at info@bambaw.com.

Gifts

If an item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. A gift certificate will be sent once we receive the returned item. If the item was not marked as a gift or was shipped to the gift giver, we will issue a refund to the gift giver and inform them of the return.

Payment Methods

We accept the following secure payment options:

• Visa
• Mastercard
• Amazon Pay
• PayPal
• Apple Pay
• American Express
• Bancontact

For any further inquiries, don’t hesitate to reach out to us at info@bambaw.com. Your satisfaction is our priority, and we are here to help!